Mr. Play Casino Review
Mr. Play is an online casino which has been taking the internet by storm. Even though Mr. Play is a fairly new casino having only been founded in 2017, it attracts lots of new players as of late who flock to this intuitive casino for its groundbreaking technology and gameplay innovations. The platform is Mr. Play is rather unique in many different ways as it brands itself as being more than a normal online casino, being more akin to a community of players. If you are a social-minded person who likes to interact with other players just like you would do in a physical casino in Las Vegas or Monaco, then this might perhaps be a suitable casino for you! In this unbiased reviews we look whether Mr. Play’s claim of being a groundbreaking newcomer really has merit. We will list both the positive aspects as well as the downsides of this online casino, so you can make up your mind on your own if Mr. Play will be your next online casino destination.
Excellent VIP loyalty programme
Fantastic mobile casino
Overall good bonus package
Payout speeds and limits on the low side
Mr. Play history
Mr. Play was founded on the Mediterranean island of Malta in 2017 as one of the newest websites of online casino group Aspire Gaming International Limited. Aspire is a large casino conglomerate which also operates casinos such as Magic Red, Casiplay, Fortune Jackpots, Regent Casino and many others. With Mr. Play, which has official casino licences in the United Kingdom issued by the UK Gambling Commission and in Malta issued by the Malta Gaming Authority, Aspire wanted to bring more to the online casino scene dominated by mid-tier casinos of which many all look and offer the same. It is of course too early to tell whether or not Aspire has succeeded with Mr. Play, but judging purely by the amount of people who have flocked to this new casino and how much it is being talked about on the internet, it does say something positive about it.
Mr. Play can be accessed from many different countries across the world and most nationalities are allowed to register for an account at this casino. The casino website and its games are available in five languages. Of course, the main language is English it being the lingua franca in the online casino world. Mr. Play is however also available in German, Swedish, Norwegian and Finnish. Especially the German language has turned out to be a surprise hit with the crowd as Mr. Play has gained an especially big following in Germany. Of course, Mr. Play also supports multiple currencies. Besides the euro (EUR) these are the British pound sterling (GBP), the American dollar (USD), Canadian dollar (CAD), the Swedish krona (SEK) and the Norwegian krone (NOK).
Games from the best software developers
The team behind Mr. Play has done its research when it comes to casino games and listened to gamblers all over the world what they expect from a great casino. As a result, the casino is cooperating with multiple software developers of online casino games to ensure that only the hottest and best games are made available to the public on the Mr. Play website. The casino is cooperating with some big names in the game industry such as NetEnt, Play’n GO, NextGen Gaming, Microgaming and Neo Games, with many of these companies having extensive experience creating the best of casino games since the 1990s. Hot titles include NetEnt’s game ‘The Mask’ and other great video slots which have been inspired from the movies. Also classics can be found at Mr. Play’s online casino, such as NetEnt’s world famous game of Starburst, but also newer titles such as The Invisible Man and Dracula.
Great opportunities for high rollers
If you are the kind of player who loves to put down high wagers in the hope of securing great winnings, then Mr. Play might well be the casino for you. High stakes gamblers all want an online casino with fantastic and enjoyable high limit games where you can really feel the excitement of playing to the limit. Mr. Play took the time to search for exactly these high stakes games and added them to his online casino to satisfy the needs of high roller players.
Mr. Play’s innovative new loyalty scheme is also an exciting opportunity for high rollers who play multiple times a week. The programme has seven so-called VIP levels. Even though every new member starts at the lowest level, it will be easy for every high roller to climb quickly to the highest level of Prestige VIP and to secure a lot of extra benefits, bonuses and gifts. Payout limits and speeds are also higher for VIPs than they are for ordinary members. As a bonus, you get a dedicated casino manager as well who you can contact at any time if you might have some questions or queries.
High limit games at Mr. Play
There are many suitable games for high rollers at Mr. Play’s online casino. If you like table games, then you are happy to hear that Mr. Play has set aside quite a few special tables for high rollers where you can find extra high limits. At these tables, you can bet as high as 37,500 EUR – which is a significant amount. One of these examples is Mr. Play’s roulette table in its live casino. There are five types of roulette for which you can opt. These are among others Roulette VIP, French Roulette and Immersive Roulette. If you are a member of Mr. Play’s loyalty programme, for which you can sign up for free, you will have extra bonuses and benefits during such games.
Of course, you can also play high stakes blackjack at Mr. Play. Apart from the normal blackjack games, there are also designated VIP blackjack tables at the live casino where you can put down huge wagers. The same counts for the game of baccarat, which has long been a favourite among high rollers. With baccarat, Mr. Play even has some special additions such as a special statistics page and special allowances to place extra bets. You can also watch the moves of other players at baccarat tables, which adds to the excitement of the game. Just like blackjack, all baccarat tables at the live casino are manned by professional dealers who are especially trained to deal with VIP and high roller customers. The whole experience feels the same like any premium physical casino!
Opportunities for beginning players
Of course, the Mr. Play casino is not only there for high rollers and other VIPs. If you are an inexperienced player who is not yet that knowledgeable when it comes to casino games, there are plenty of suitable games too. There are low-limit video slots as well as table games available for you. If you play at a lower limit table at a live casino, you will find that the dealer or croupier in question is always willing to assist you and to answer your questions if you might have them. These tables and slots are also extremely suitable for players who might have enough casino gaming skills, but who only have a limited bankroll to play with. Just make sure you read the information on minimum and maximum betting limits before you start to play on a slot or take place behind a table.
The Mr. Play live casino
As we already briefly mentioned it before, it’s time to have a more detailed look at the live casino of Mr. Play. Nowadays many players want more than the general selection of online casino games. This is where the live casino fills the void. You are connected through a video feed with a real blackjack, roulette, baccarat or poker table in a special casino studio. Through the interface on screen (or via your microphone, if you prefer) you can make bets, which are placed on the table by a professional dealer or croupier. You can watch on screen how the dealer shuffles the cards or how the croupier places the ball in the roulette wheel. As you really watch the game unfold live on camera, this really adds to the excitement of the game. Even though you might be watching the action from home behind your laptop, the interaction and excitement almost makes it feels like you are standing in a physical casino building!
So far, you can play roulette, baccarat and blackjack at the live casino of Mr. Play, with poker reportedly following soon. All dealers and croupiers have been internally trained by Mr. Play and are on the same level as those you would find at any premium casino in real life. As the quality of the video feed (HD quality) is very high, it makes the whole experience extremely authentic. An added benefit is that you can also watch live casino games before you start playing yourself. Why not take a look first at live roulette for a few spins before taking place behind the table and putting some money down on number eleven?
The Mr. Play mobile casino experience
Because Mr. Play is a relative newcomer at the online casino scene, it means that they do have a technological advantage over other casinos as newcomers cannot rest on their laurels and have to come up with state-of-the-art design and gameplay in order to lure players away from other places. When it comes to the mobile casino of Mr. Play, this is exactly the case. The platform makes for easy navigation as everything has been specifically designed when it comes to having the best experience as possible on your smartphone. The website of Mr. Play shows up perfectly in mobile format when you access it through your online browser and all important parts of the casino are showing up perfectly. The same was true when we accessed the casino through a tablet.
The design of the Mr. Play mobile website looks great and it is easy to find everything what you need. The platform feels intuitive and fast. In the unlikely case that you cannot navigate to your favourite game or the page you are looking for, there is a handy search function where you can just type in the name of the game you look for or the keyword referring to a certain page. You can play the Mr. Play casino games on smartphones running on Android, iOS as well as on Windows phones and tablets. At the moment there is not a special Mr. Play app, although it has been rumoured that Mr. Play is currently working on this.
Accessing the live casino on your mobile
Many online casinos with a live casino option unfortunately have not made it available for those playing on a mobile phone. As a live casino uses different technologies and gameplay, it costs quite some money and effort for a casino to make the necessary changes to make it fit on smartphone format as well, let alone to make it run smoothly! Mr. Play however realised that nowadays many players are constantly on the move and cannot always access their preferred live casino games on their computer or laptop at home. Because of this, Mr. Play did invest in making its live casino accessible on mobile internet browsers on most smartphones. It makes it much easier now to play live blackjack or roulette when you are on the go.
Mr. Play bonuses and promotion campaigns
Every casino has a different strategy when it comes to its promotions. Some casinos aim mostly at attracting new players, while others rather believe the focus should be on rewarding their existing crop of players and strengthening other aspects of the casino. Of course, the ideal casino tries to do all of this, and Mr. Play does a fine job with this. Mr. Play has a welcome bonus meant to entice new players to sign up, yet there are also great bonuses to reward loyal players.
The current welcome offer at Mr. Play is a 100 percent welcome bonus to a maximum of 200 euro. This offer is valid for the first deposit you make after signing up for a new account. This means that in order to secure the maximum bonus of 200 euro, you need to deposit 200 euro from your own money to your online account. This way you will start with a bankroll of 400 euro – which is a great amount to kick off your online casino adventure. Do note that the welcome bonus also includes 100 free spins, which is a nice extra touch for sure. The welcome bonus, as well as any money you might win out of the 100 free spins, does have a wagering requirement of 35 times before you will be able to cash it out.
Special VIP promos
Mr. Play is known for its diverse bonuses they hand out to loyal players. This is mostly done in specific promotional campaigns which are held just before or during special holidays, such as Christmas or Easter, or even on a weekly basis. If you have signed up for the loyalty scheme of Mr. Play there are a lot of these weekly bonuses and other campaigns which you can partake in. Besides reload bonuses to top up your bankroll, there are for example also cashback bonuses given. These are highly sought after bonuses as they are a kind of insurance which protects you to a certain extent from any potential losses if you are unfortunately hit by a bad streak of luck. With every bonus offer which you sign up for, you earn points at Mr. Play’s loyalty programme.
If you look for a total different crop of promotions like freebies instead of bonuses, then Mr. Play delivers as well. At its so-called leaderboard promotions, the casino often gives away gifts to its players in specially held competitions. Every player can partake for free in these contests. All you need to do is to collect certain symbols by following daily challenges. The more symbols you collect, the higher you spot on the leadership board is. The player who leads the board, will win the main prize at the end of the contest. Prizes can be cash, or can even be luxurious holidays to exotic destinations!
Payments and payouts at Mr. Play
One of the most crucial aspects at any online casino are the payments and payouts. Even when a casino has fantastic games, the whole experience can be absolutely ruined if there are just limited payment options and if it is highly complicated to cash out your winnings. At least with Mr. Play, you do not have to worry about your payments not arriving at their destination. The casino has all required licences and is very trustworthy. The payment system is secured and encrypted – and lots of different payment methods are available.
When it comes to putting money on your online casino account, there are a variety of options. Of course, you can use the normal methods such as credit card (Visa, MasterCard) as well as e-wallets such as Neteller or Skrill. Payments made through these methods are instant – which means that you can directly start playing after transferring money to the casino. There are also lesser known payment options as well as a number of national methods which work. These are among others Euteller for Finnish players and Instadebit for our Canadian friends, while German gamblers can use GiroPay as well as Sofort when it comes to putting cash on their online casino accounts. Of course, everyone can also use a bank transfer, although this is by far the slowest option. Other options we did not mention yet are EPS, EntroPay, Mister Cash, Tustly, Paysafecard and Zimpler – which are all accepted payment methods at Mr. Play. The minimum deposit is 10 euro or the equivalent in other currencies.
Cashing out your casino profits
It is important to remember that not all the aforementioned methods work when it comes to cashing out your casino profits. To have your earnings paid out, you can opt for a bank transfer, Instadebit, EntroPay, Neteller, Skrill and a transfer to your credit card. The minimum payout limit is 10 euro – any amount under this cannot be cashed out. You do however have to take into account the time it takes for the casino to cash out your profits, as unfortunately this is the only small downside when it comes to payments at Mr. Play’s online casino. Because of this, we recommend you to wait until you might have earned a bigger amount of money before cashing out instead of going for multiple payouts of smaller amounts.
The reason behind the relatively time-consuming payouts is the so-called fail-safe rule to which Mr. Play needs to adhere to. This rule, which is meant to ensure maximum safety for all financial transactions, has the effect that it takes up to 48 hours before a cash out request has been processed. After this it will on average take an additional three to eight days until the moment you have received the money. Compared to other casinos, Mr. Play unfortunately scores below average when it comes to such speeds, although you should not be worried about not receiving your money as it eventually will arrive in your account. For the full terms and conditions, we recommend you to read the payment rules at Mr. Play’s website.
The Mr. Play customer service
Let’s now have a look at the help desk of Mr. Play – as this is yet another vital part of any online casino. In case you might face a problem you do of course want a highly pro-active and caring customer service which is there to solve your problem as fast as possible. The last thing that you want is being stuck with expensive and irresponsive call centres and customer service agents who could not care less about your problems. Even though the Mr. Play help desk might have a few aspects which could use improvement, we were in general very satisfied with the quality of the helpdesk.
The help desk is accessible in all official languages of the Mr. Play casino – this being English, German, Swedish, Norwegian and Finnish. There are three ways how you can contact the help desk: live chat, email and telephone. No matter how you contact the help desk, the agents are all trained and know about every aspect of casino gaming. You will find that most issues are quickly resolved and all questions you might have instantly answered. The best way to contact Mr. Play is through the live chat, as you will get an answer here within a minute. Of course, you can call the phone line as well, which is available from 6am GMT until 11pm (add an hour to both for most of continental Europe). Of course, it is also possible to send an email, although you do need to take into account that this is obviously the slowest way of contacting the help desk as it might take up to a day to get a reply.
An extra benefit is the extensive FAQ section on the Mr. Play website – as most questions new players might have are already answered here in detail. If you are new to Mr. Play or to online casinos in general, do take a look here first.
Our final verdict
Even though Mr. Play is a relative newcomer to the scene having only been founded in 2017, it already is one of the more reputable and biggest online casinos you will find on the internet. Mr. Play managed to become popular in just a short period of time thanks to it fantastic games, great mobile casino experience and excellent VIP loyalty scheme in which loyal players are rewarded with great prizes and extra bonuses. The website of Mr. Play looks fantastic – as does the mobile website. We had no problems whatsoever accessing it at our laptop or smartphones, and every game we played ran smoothly. We are also extremely satisfied when it comes to the pro-active approach of the help desk.
There are however a few disadvantages as well which we must mention. Mostly, we find the payments and payouts a mixed bunch. While the amount of payment options to transfer money to your online casino account is extensive, there are not as many options when it comes to cashing out your casino profits. More annoyingly, the time frames which you need to take into account are a bit of a downer as it can easily take up to a week to receive your casino winnings. As Mr. Play is a fully licensed casino with active permits in Malta and the UK you of course do not have to worry about receiving your money eventually. Mr. Play is a very reliable casino in every aspect. We just hoped that the casino will improve on its cash out speeds as it scores below average here compared to other casinos.
That said, on average we are extremely satisfied with this casino, which does deliver a great playing experience to both amateur players as well as those high rollers looking to wage some big amounts!